Karl-Heinz Hilgers, Germanwings, Head of Customer Relations, Germany
Quoted in connection with the successful launch of AIC as Call & Service Center for Germanwings in 2008:
“Don’t take any chances! That was the top priority for Germanwings when we switched to AIC as our new call center provider, because we only wanted to entrust the direct contact with our customers to a partner we could really trust. AIC met our expectations fully by virtue of their speed, professionalism, market experience and their exceptionally charming staff – from the call center agents right through to the boss himself. Other plus points have been their location in Cologne and the excellent value for money they offer.”
Udo Fischer, Etihad Airways, Country Manager Germany, 2010
E-mail to AIC in connection with efforts to sort out the problems caused by the eruption of the Icelandic volcano Eyjafjallajökull on 20th March 2010
From: Udo Fischer
Sent: 23 April 2010 09:27:00
To: H.-J. Schmidt [AIC]
Subject: Many thanks
Good morning Herr Schmidt,
Now that the ash cloud has receded and the aviation industry has broadly returned to normal, I really must take the opportunity to thank you and your whole team for your magnificent support during the last few weeks.
It was only through the willingness of your staff to put in the extra shifts – in particular last weekend – that we were able to provide the advice and assistance our customers needed in this unpredictable and fast-moving situation. Please convey my thanks to your entire team.
Yet again, we have been able to depend on the professionalism and flexibility of AIC and to bolster the basis of our partnership for the future.
I wish you and your staff a well-deserved weekend of relaxation.
Best wishes from Munich