Airlines and airports
Over the last two decades, increasing globalization has led to a boom in business air travel. Thanks to the arrival of low-cost airlines, private individuals now also consider flying to be an attractive, fast and inexpensive travel option. Flying has become a regular feature of modern life.
Increased passenger volumes also place particular demands on reservation systems and customer service. Besides price and timetable details, there is an amazing variety of reasons why passengers will choose a particular airline. One factor they certainly value is professional and friendly customer service which, alongside competitive pricing, has a substantial effect on repeat business.
In the international air travel environment, AIC’s core competences are brought into play every day:
Our many years of experience in representing airlines has given us a profound insight into what they – and of course, their customers – need and want. We know both sides well, and we understand how they interact.
In recent decades, airports have experienced similar developments. Nowadays, the management of an airport is a highly complex task. The expertise we have acquired in serving customers with their flight requirements is also available to airports looking after those same passengers on the ground.