Boat and ferry travel

AIC specializes in people on the move. We provide customer care for every stage of the journey. Over the years, our clients have given us more and more responsibility for customer contact. At the same time, a phone call is only a means to an end.  This is because we provide advice to customers on whether their travel plans are actually appropriate to their needs, on how their preferred options can be combined and how they can best reach their point of embarkation.

Where the journey is to be by sea, we also focus on the travelers’ booking and reservation preferences, which involves providing comprehensive information on the whole travel package. Our service center agents come from a travel industry background, so they quickly become familiar with the deals on offer. When it comes to training or using our clients’ in-house IT systems, we are experts in staff induction, even within complex offer environments. We use our sales skills to up-sell and cross-sell, as directed by our clients.

AIC provides comprehensive customer service in every situation – before, during or after the journey. We identify fully with our clients, become an integral component of their internal business processes and make a significant contribution to customer satisfaction and business retention.