Internet booking websites
The ability to book flights, trips and hotels over the internet has made life much easier. The transparency of offers, being able to research in comfort during the evening and the opportunity to book at any time of the day are just a few of the many advantages. So why have a call center if you can book over the internet? Because travel plans sometimes throw up questions, requests or even difficulties. That’s when it is easier and quicker to use the telephone or e-mail to get a fast, direct solution. What’s more, AIC’s service center agents are also experienced in helping with failed online payments and technical problems. And if the traveler has already set off on his journey, he can get the necessary support in his own language.

