Tourism, hotels, tour operators
The journey is not an end in itself, because people travel with a purpose, so they want to access information about their destination and to make bookings for when they arrive. AIC has put its knowledge acquisition skills in this area on a professional basis over many years of collaboration with numerous clients. As comprehensive as the information available from the tour operator, tourist information office or hotel chain may be, we will still delve deeper. We share this knowledge with our service center agents through a well-designed and sophisticated training system. In the initial phase, our trainers sit in on the calls until the material is internalized. Due to their experience in the travel industry and their personal interest in tourism, our service center teams continue to impress our clients. Their detailed knowledge and professionalism meet the callers’ highest expectations.
Our service center agents put themselves in the customer’s situation, handling their needs and preferences as if they themselves were making the journey. Top-quality service and top-quality advice are a good basis for a successful trip … and for repeat business.