Our company

AIC is a Call & Service Center that offers German quality standards in 16 languages at competitive prices.

AIC was founded in 1994 as AIC Airline Industry Consultants GmbH to operate as a General Sales Agent (GSA) for airline companies in Germany. Alongside its agency, sales and marketing role, AIC developed into a comprehensive service provider in the airline and tourism industry. AIC has invested massively in language skills and focused on providing service for people on the move, with the aim of developing long-term customer retention for its international client base. The company is now a one-stop provider of services such as telephony, mail center, reservations, helpdesk and customer care.

Call & Service Center for people on the move

At AIC, we understand the expectations and preferred communication channels of people on the move, and have mastered the art of customer contact – from the budget through to the premium market segment.

We speak 16 languages

We have native-speaker competence in 16 different languages. Our agents are fluent in at least three of these and are familiar with the relevant local cultures.

Made in Germany

As we are based in Germany, we have exceptionally well-trained call center agents, our infrastructure is highly stable and we are sound partners to deal with, both from a contractual as well as a legal perspective.

Competitive prices, excellent service

Thanks to a staffing and cost management policy that has been fine-tuned and developed over a number of years, we are second to none in terms of service quality and value for money. And that includes foreign-based competitors.