Telecommunications and IT infrastructure

  • Nortel Telephone System, ISDN and VOIP standard
  • Symposium Callcenter Solution System
  • Call routing via own ACD server
  • Handling of up to 10,000 calls per hour
  • Cross-border sales through forwarding of international calls to German call center – undetectable for caller.
  • Service and vanity numbers
  • On call 24 hours per day
  • Permanent control of activities  of all communication media (phone, fax, email, web chat optional)
  • Own data privacy protection concept and commissioner
  • IT-safety in line with the IT Safety Catalogue of the Federal Ministry of Safety for Information Technology (BSI)
 
AIC Service & Call Center GmbH 2010 | Print