Flexible Hotline Solutions

In an age of increasing internet usage, the need for companies to be contactable by phone may appear to have diminished. This certainly applies to the standardized processes of obtaining information and making bookings. The situation soon changes, however, when you are away from your home or office and, despite having a Smartphone, you find that internet access is limited or you are under time pressure. That’s when customers resort to the telephone and expect the call to result in a satisfactory solution. And that is also when our clients rely on AIC to look after the needs of a busy and stressed caller.
We have received exceptionally positive feedback from clients for the quality of service we provide in the type of situation which everyone has experienced at one time or another when flying:

• Excess or special baggage
• Seat reservations
• Strikes
• Website problems of a technical nature
• Cancelling flights
• And much more besides ...